Employment Description
Position: General Manager
Location: Starbucks
Job SummaryThis position is critical to Starbuck's success by having responsibility for the efficient and profitable operation of a Starbucks store. Store managers are responsible for ensuring that the Starbucks "Service Experience" is consistently provided to customers, quality store operations are maintained, store partners are lead and empowered in a positive manner and financial contribution is maximized. This position requires customary and regular exercise of independent judgment and discretionary powers in the day-to-dy performance of duties, and ensures the Company's policies are implemented and maintained in a consistent manner.
Principle Duties and Responsibilities
Financial Contribution.
Contributes toward store profitability by seeking opportunities to increase sales, manage inventory and costs of goods control and labor costs.
Maintains daily, weekly and period financial reports.
Ensures all cash handling and cash register function are performed in an accurate and consistent manner.
Maintains financial accountability for store operations, partner development and financial contribution.
Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked. Effectively communicates new product information to partners.
Develops Partners.
Trains and develops partners to demonstrate all Starbucks customer service standard operating standards and Star Skills.
Expects and encourages full participation of partners in creating store goals and developing plans.
Determines daily and weekly staffing requirements, recruits, conducts interviews, makes hiring and termination decisions, schedules and apportions partner work hours and schedules partners time off.
Resolves partner complaints and concerns, provides ongoing performance feedback, conducts formal performance and salary reviews and counsels partners when necessary.
Maintains quality store operations.
Ensures all company policies, store standards and procedures are communicated effectively to partners and maintained and followed in a consistent manner. Follows guidelines outlined in the Policy and Procedures Manual to create and maintain the safest environment for our partners and customers.
Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operation.
Provides the Starbucks "Service Experience" consistently for all our customers.
Ensures store appearance and equipment area are maintained in a consistent manner.
Maintains consistent speed of service to the customer by ensuring all store staffing requirements.
Demonstrates the "Just Say Yes" behavior by taking care of all customer requirements.
Room Descriptions