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Employment Description

Position: Shift Manager
Location: Starbucks

Job Summary
This job contributes to Starbucks success by ensuring service and store standards are met. This is done by providing customers with prompt service, quality beverages and products. This position also performs additional responsibilities needed to help the store manager with daily operating procedures, such as maintaining quality store operations, maximizing financial contributions and supervising partners development.

Principle Duties and Responsibilities

  • Develops enthusiastically satisfied customers all of the time.
  • Welcomes and connects with every customer.
  • Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales targets.
  • Offers customer demonstrations and samples using brewing equipment.
  • Creates opportunities for customer to interact with product.
  • Responds to customers thanks every customer.
  • Demonstrates the "Just Say Yes" policy by taking care of customer needs.
  • Provides quality beverages consistently for all customers.
  • Prepares Starbucks beverages to standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Maintains quality store operations.
  • Follows and directs others to follow store policies and procedures for operational flow at each station.
  • Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products.
  • Performs and directs others to complete the cleaning tasks in accordance with Duty Rosters and cleaning standards.
  • Places and adjusts orders to meet trade patterns.
  • Performs special projects to assist in store operations.
  • Assists in store rostering and maximizes labor by adjusting staffing to meet ideal store hours.
  • Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions.
  • Contributes to store profitability.
  • Follows cash handling procedures and cash register policies.
  • Follows inventory stocking and reordering guidelines.
  • Contributes to store goals for increasing sales and improving profits.
  • Assists store manager with accounting and banking responsibilities.
  • Records and is accountable for store fund while running a shift.
  • Takes responsibility to learn all aspects of the Shift Manager position.
  • Is responsible for self-initiated learning.
  • Learns and demonstrates creating the Starbucks Experience.
  • Acts as a role model while providing guidance and training to store partners on all the performance expectations listed in the Core Learning Journey.
  • Ensures partners adhere to the meal and rest break policy.
  • Demonstrates and ensures all Starbucks policies and procedures are followed.
  • Assists store manager with interview and performance reviews.
  • Regularly communicates store and partner concerns with store manager in an effective manner.

    • ~

    Uniform Items Required

    • Black pants
    • Black socks or nylons
    • Black non-skid shoes
    historic (6K)

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    Island House Getaway for Two!
    The Island House Hotel P.O. Box 1410 Mackinac Island, MI 49757
    Reservations: Phone: Fax: Tours:
    (800)626-6304 (906)847-3347 (906)847-3819 (800)399-0403
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