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Answers to Frequently Asked Questions


Indoor Heated Swimming Pool, Whirlpools & Dry Sauna

Open 9 a.m. until 11 p.m. daily. Towels are provided in the pool house. To find the pool house from the main building, use the glass door to the left of the elevator on the second floor and follow the bridge.

Veranda & Terrace

The veranda and terrace may be enjoyed from 10 a.m. until 10 p.m. The east veranda and lawn area are always open. No smoking is allowed at any time.

Evening Bonfires in the Chimneas

Weather permitting the chimneas in the courtyard will be lit from 7 until 11 p.m. S’mores kits are available for purchase in the Gift Shop.

Complimentary Coffee

Complimentary coffee is served from 6 a.m. until 10 a.m. just outside the 1852 Grill Room in the lobby.

No Smoking

Under Michigan law and to protect our historic property, we are a smoke-free hotel. Smoking inside Island House Hotel will result in a fine.

No Pets

Island House Hotel allows only certified service animals. A room cleaning fee is charged to any room with animals to return the room to a pet-free condition.


Check-In is available after 4:00 p.m. Upon arrival at the hotel, please present your luggage claim stubs that you received at the ferry dock to the desk clerk at check-in. A bellman will deliver your luggage to your room. For those arriving on Mackinac Island early, your luggage is securely stored until you have checked into your room. For those requesting check-in before 4:00 p.m., please have it noted on your reservation prior to your arrival. We will make every attempt to have your room available at the requested time however due to reasons beyond our control we cannot guarantee special requests. If your room is available there is a $25 charge for each hour you are checked in prior to the posted check-in time.

Check Out

To allow preparation for incoming guests, all rooms must be vacated by 11 a.m. When checking your luggage for transportation, the porter will need to know if you are riding with Shepler or Star to Mackinaw City or St. Ignace, as well as your desired ferry departure time. If you would like a porter to retrieve your bags from your room, call the front desk no less than 90 minutes prior to your desired ferry departure time. If you prefer to bring your bags to the bell stand, please check them in no less than one hour prior to your desired ferry departure time. For maximum efficiency, all luggage is sent on the dray hourly. Rain or shine, ferry lines will secure your luggage until your arrival on the mainland. Upon exiting the ferry on the mainland, advance to the luggage tent with your claim tags. You may wish to retrieve your vehicle first.

Special Events

Our hotel is host to a number of events throughout the season. Some events have music in public areas. The hotel quiet time is 11 p.m. Occasionally dining facilities and veranda close for private events. If you are planning to dine at 1852 Grill Room, make reservations prior to your arrival.

Groups, Special Events, Conferences, Reunions

For special rates for a booking of 20 or more rooms or to book our event space [email protected] | 800.399.0403

Meeting Room

The Webster Room seats up to 50 people class room style or 25 board room. For more information email [email protected] | 800.399.0403

Roll-away Beds

Cots are available for select rooms at a charge of $10 per night as a special request through the front desk on a first come, first served basis based on availability.

Baby Beds

Portable cribs are available for select rooms as a complimentary special request item through the front desk.


There is a $25 fee for cancellations made between the time of reservation and 10 days prior to scheduled arrival. Reservation cancellations less than ten days prior to the arrival date or no shows forfeit the full deposit.


Reservations can be made at any time year-round online. There is a discount for making your reservation online. If you would like to make your reservation over the telephone, our reservations department is open May thru October, Daily, 8:00 a.m. to 10:00 p.m. EST and November thru April, Monday thru Friday, 8:00 a.m. to 5:00 p.m. EST. Reservationists are not able to hold rooms without a deposit. The reservation deposit for a one-night stay is the total of the stay: stays two or more nights required only a two-night deposit. Changes to the reservation will be subject to current pricing which may be different than previously confirmed rates.


Rates vary by season, weekdays vs weekends, date of arrival, length of stay, by view, number of people in the room and by room type. Rates are subject to change at any time. Rates are subject to a 6% Michigan sales tax, 2% Mackinac Island assessment and 8% hotel levy. Luggage transportation between ferry docks and hotel is complimentary service provided by the hotel. Kids under age 6 stay free. We reserve the right to cancel or refuse any reservation based on incorrect pricing or availability information.

Handicapped Access

A motorized wheelchair lift is located to the right of the main hotel entrance.  The hotel elevator services floors one through three. Access to many rooms require stairs. If you need a room with no stairs it is imperative that it is noted on your reservation prior to your arrival.  Room types TR4Q, OBVS and Two Bedroom Suites are accessible by stairs only.

Elevator Access

The hotel elevator services floors one through three. Access to many rooms require stairs. If you need a room with no stairs it is imperative that it is noted on your reservation prior to your arrival.  Room types TR4Q, OBVS and Two Bedroom Suites are accessible by stairs only.

Luggage transportation

Please be sure that all checked items are zipped or sealed to prevent items from falling out. Luggage is transported by multiple services; Island House Hotel cannot assume responsibility for lost, stolen or damaged luggage or its contents. We strongly recommend that you hand-carry all irreplaceable, valuable, or fragile items such as medicine, electronics, or personal documents.

Packing for your trip

When packing your luggage, keep in mind that it too is traveling, to prevent items from falling out, use bags with zipper or latch closures.  Plan to hand-carry electronics, chargers, medications, car keys, anything fragile, valuable or irreplaceable.  If you have forgotten something our gift shop does have often forgotten items for purchase. In addition to your usual articles, we recommend you bring the following items:


  • A backpack with room for Ryba’s Fudge
  • A pair of sunglasses
  • Your camera
  • A jacket or sweater as temperatures vary throughout the day
  • A raincoat and/or umbrella (just in case)
  • Sunscreen, and Bug Spray
  • Comfortable walking shoes
  • Hat or sun visor
  • Electronic chargers
  • A Swimsuit (for our indoor heated pool & hot tub)
  • Phone, tablet & laptop chargers
  • Your sense of adventure

Leave your stress, cares and worries in the bottom drawer of your dresser at home. You won’t need those here. They will be right where you left them upon your return.

Ferry Information


Discounted ferry tickets can be added to your reservation up to 24 hours prior to your arrival. If you purchased discount tickets from the Island House Hotel, you will claim your tickets at any Star Line ticket window on your scheduled day of arrival. Simply show your ID for the name your reservation is listed under. You will also make overnight parking arrangements and purchase bike transportation tickets at this time.

Arrival & Departure

It’s a good idea to check the ferry departure times online before you leave home. Plan to arrive at the ferry dock no less than 30 minutes prior to your desired scheduled ferry departure. Star Line offers Mackinac Island ferry service to and from Mackinaw City or St. Ignace. Departures from Star Line’s Mackinaw City dock will land at the closest dock to Island Housel Hotel. Departure times vary throughout the season becoming more frequent during the peak of the summer season in July & August. Mackinaw City offers more frequent and later departure times. St. Ignace is less congested and generally has open parking.

Overnight Parking & Luggage Transportation

Upon arriving at the ferry dock look for overnight parking services. Here you will arrange for vehicle parking and have any luggage that you wish to be transported to Island House Hotel tagged and loaded onto the ferry for you. Complimentary baggage handling from dock to dock is provided by the ferry service. Double check that you have received your luggage tag stubs before leaving your luggage. You will need these to claim your luggage at the hotel.

Arriving On Mackinac Island

Once you arrive on Mackinac Island, an Island House Hotel porter will take your luggage and direct you to the hotel. Delivery times vary. Luggage transfer times to the hotel vary, if you will be needing something right away it is best for you to transport it along with anything you consider fragile, valuable, or irreplaceable. Guest transportation to and from the hotel are not included in your nightly rate. Guests may choose to walk, bike or take a horse-drawn taxi to the hotel. Taxi reservations are required 30-60 minutes in advance by calling 906-847-3323.

Electric Bikes

E-Bikes (Electric Bikes)

For the most current regulations & bike safety tips click here