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Answers to Frequently Asked Questions

Announcements & Updates

 

We look forward to safely and comfortably welcoming guests to our historic hotel beginning Friday, May 29, 2020.

Your support as we work through these unprecedented times is sincerely appreciated. Should there be any changes that will affect your travel plans, we will update you as timely as possible. Please continue to stay connected with us and share your stories, photos, and comments via our Facebook, Instagram, and Twitter.

Stay Safe Initiative

We look forward to carefully and comfortably welcoming you to our historic hotel. Whether you are traveling now or in the future, we promise you that safety for all guests and employees of Island House Hotel is our highest priority. Please know that we are working closely with our local health authorities to ensure your wellbeing. In addition to our standard cleaning practices, we have enhanced our precautionary efforts across all of our businesses including:

  • Employee Training on Covid-19 protocols, prevention, and procedures
  • Hand sanitizing stations will be provided for guests and employees throughout the property
  • reduced touchpoints at guest check-in and check-out
  • reduction of non-essential materials inside guest rooms
  • sanitary luggage transfer procedures
  • Any items that guests will come in contact with will be sanitized before distribution
  • Hospital-grade disinfectants will be used for advanced and frequent cleaning of public areas and guest rooms
  • All staff members will be required to wear protective face gear at all times inside the hotel. They will also undergo required temperature checks before the start of each shift in addition to medical clearance. 

Thank you for helping us to prevent the spread of viruses by:

  • Wearing a mask inside the hotel whenever you are outside of your room
  • Replace handshakes with a nod and a smile
  • Keep elevator trips to one couple or family
  • Following the CDC protection recommendations
  • If you are feeling ill, kindly contacting the front desk staff as soon as possible

We are closely monitoring the COVID-19 situation and will continue to update our cleaning and safety protocols as mandated by local, state, and federal government agencies. For the additional information, we encourage you to visit the following websites: Centers for Disease Control | World Health Organization | Mackinac Island Travel Advisories

 

2020 Reservations

We look forward to safely and comfortably welcoming guests to our historic hotel beginning Monday, June 15, 2020.

Given the unique circumstances, we have adjusted our 2020 booking policies to deliver flexible reservation options and provide additional peace of mind when booking your stay. Reservations may be modified, rescheduled, or canceled up to 72 hours prior to your scheduled arrival without penalty.

Island House Hotel features 94 guest rooms and suites varying in size, view, and amenities. Rates vary by season, weekdays vs. weekends, date of arrival, length of stay, by the view, number of people in the room, and by room type. Please visit Rooms & Rates for additional details.

We know that earning 906 Rewards is a meaningful way we show appreciation. Earned rewards continue to be valid without expiration. During the 2020 season, you will continue to receive 10% in bonuses for dining and 5% in rewards for lodging at all 906 Rewards Club locations.

Reservations can be made at any time year-round online. If you would like to make your reservation over the telephone, our reservations department is open May through October, Daily, 8:00 a.m. to 10:00 p.m. EST and November through April, Monday through Friday, 10:00 a.m. to 5:00 p.m. EST.

Reservationists are not able to hold rooms without a deposit. The reservation deposit for a one-night stay is the total of the stay: stays two or more nights require a two-night deposit. Rates are subject to 6% Michigan sales tax, 3% Mackinac Island assessment, and 8% hotel levy. Kids under age 6 stay free. When rescheduling or making a new reservation, your booking will be subject to current pricing, which may be different than previously confirmed rates. We reserve the right to cancel or refuse any reservation based on incorrect pricing or availability information. Cancellations made less than 72-hours before scheduled arrival, and no-shows will forfeit the full deposit.

If you need to adjust an existing reservation made either by website or telephone directly with the Island House Hotel, please call 906-847-3347. For reservations that have been made through a third-party travel site, please contact them directly for assistance.

Accessibility

A motorized wheelchair lift is located to the right of the main hotel entrance. The hotel elevator services floors one through three. Access to many rooms require stairs. If you need a room with no stairs it is imperative that it is noted on your reservation prior to your arrival. Room types Traditional Fourth Floor Queen, One Bedroom View Suite, Traditional Two Queens and Two Bedroom Suites are accessible by stairs only.

Baby Beds

Portable cribs are available for select rooms as a complimentary special request item through the front desk.

Bicycles

Bike Parking

Bicycle parking is available in the front and back of the hotel. We do not allow bicycles to be stored inside the hotel.

Bike Rentals

Island House Bike Shop is located curbside in front of Island House Hotel. Our friendly staff will help you choose from a wide range of bicycle options, ranging from single speed cruisers to tandems for two. The entire family can explore the ample outdoor beauty Mackinac Island has to offer! Please visit Island House Bike Shop for additional information about our onsite bicycle rentals.

Bringing Your Own Bikes

You can bring your own bicycles to Mackinac Island. You must purchase a bicycle license at the ferry dock on the mainland which includes transportation.

For the most current regulations regarding E-Bikes (electric bikes) click here

Bicycle Safety, Rules & Maps

Click here to learn more about safety, rules, and maps for your Mackinac Island adventure.

Check-In

Check-In is available after 4:00 p.m. Upon arrival at the hotel, please present your luggage claim stubs that you received at the ferry dock to the desk clerk at check-in. A bellman will deliver your luggage to your room. For those arriving on Mackinac Island early, your luggage is securely stored until you have checked into your room. For those requesting check-in before 4:00 p.m., please have it noted on your reservation prior to your arrival. We will make every attempt to have your room available at the requested time however due to reasons beyond our control we cannot guarantee special requests.

Check-Out

To allow preparation for incoming guests, all rooms must be vacated by 11:00 a.m. When checking your luggage for transportation, the porter will need to know if you are riding with Shepler’s or Star Line to Mackinaw City or St. Ignace, as well as your desired ferry departure time. Please check your bags at the bell stand no less than one hour prior to your desired ferry departure time. For maximum efficiency, all luggage is sent on the dray hourly. Rain or shine, ferry lines will secure your luggage until your arrival on the mainland. Upon exiting the ferry on the mainland, advance to the luggage tent with your claim tags. You may wish to retrieve your vehicle first.

Discounts

Many packages and specials are offered throughout the year. Earn spend-like-cash rewards through the 906 Mackinac Island Rewards Club for lodging, dining, cocktails, bicycle rentals, and fudge. Opt-in to receive our emails when you sign up for 906 Mackinac Island Rewards Club to be the first to know about our events and specials.

Add discounted ferry tickets and meals to your reservation at any time before your arrival.

Dress Code

Island House Hotel, 1852 Grill Room & Ice House BBQ have a casual resort atmosphere. While we do not have a formal dress code, you may want to pack something nice for a memorable evening at the 1852 Grill Room.

Elevator Access

The hotel elevator services floors one through three. If you need a room with no stairs it is imperative that it is noted on your reservation prior to your arrival. Room types Traditional Fourth Floor Queen, One Bed View Suite, Traditional Two Queen, and Two Bedroom Suites are accessible by stairs only.

Getting Here

Mackinac Island is located between the upper and lower peninsulas of Michigan.

By Ferry

It’s a good idea to check the ferry departure times online before you leave home. Plan to arrive at the ferry dock no less than 30 minutes before your desired scheduled ferry departure. Ferry departure times vary throughout the season, becoming more frequent during the peak of the summer season in July & August. You may choose to leave from the Lower Peninsula at the Mackinaw City dock or St. Ignace in Michigan’s Upper Peninsula. Mackinaw City offers more frequent and later departure times. St. Ignace is less congested and generally has open parking. Departures from Star Line’s Mackinaw City dock will land at the closest dock to Island House Hotel.

Discounted ferry tickets can be added to your reservation up to 24 hours before your arrival. Upon arriving at the ferry dock, look for overnight parking services. If you purchased discount tickets from the Island House Hotel, you will claim your tickets at any Star Line ticket window on your scheduled day of arrival. Show your ID for the name on your reservation. You will also make overnight parking arrangements and purchase bike transportation tickets at this time. You may choose to have any luggage that you wish to be transported to Island House Hotel tagged and loaded onto the ferry for you. The ferry service provides complimentary baggage handling to and from the mainland. Please be sure that all checked items are zipped or sealed to prevent articles from falling out. Multiple services will be transporting your luggage; we cannot assume responsibility for lost, stolen, or damaged luggage or its contents. When packing your bags, keep in mind that it too is traveling, to prevent items from falling out, use bags with zipper or latch closures. Plan to hand-carry electronics, chargers, medications, medical equipment, car keys, anything fragile, valuable, or irreplaceable. Double-check that you have received your luggage tag stubs before leaving your luggage. 

Once you arrive on Mackinac Island, an Island House Hotel porter will take your luggage and direct you to the hotel. Luggage transfer times to the hotel vary; if you need something right away, you should transport it along with anything you consider fragile, valuable, or irreplaceable.

Guest transportation to and from the hotel is not included in your nightly rate. You may walk, bike, or take a horse-drawn taxi to the hotel. Taxi reservations are required 30-60 minutes in advance by calling 906-847-3323. Mackinac Island Taxi

Island House Hotel is located directly across from the marina. You will see our stately hotel to the right as the ferry circles the lighthouse and enters the bay.

Upon arrival at the hotel, please present your luggage claim stubs that you received at the ferry dock to the desk clerk at check-in. Your luggage will then be delivered to your room.

Gifts for Special Occasions

If you are looking to add a special touch to your room or leave a gift for a friend we have a selection of special touches for you to add. Choose from champagne chilled on ice, chocolate covered strawberries, personalized cakes, or Ryba’s Mackinac Island Fudge. Email or call to add that special touch to your Mackinac Island getaway.

Gift cards can be purchased in any denomination. Give the gift of Mackinac Island with one card good at any of these Mackinac Island locations: 1852 Grill Room, Ice House BBQ & Bar, Island House Bike Rentals, Island House Hotel, Mary’s Bistro Draught House, Pancake House, Ryba’s Fudge Shops, Seabiscuit Cafe, and Starbucks.

Groups, Special Events, Conferences, Reunions

For special rates for a booking of 20 or more rooms or to book our event space events@theislandhouse.com | 800.399.0403

Handicapped Access

A motorized wheelchair lift is located to the right of the main hotel entrance.  The hotel elevator services floors one through three. Access to many rooms require stairs. If you need a room with no stairs it is imperative that it is noted on your reservation prior to your arrival.  Room types TR4Q, OBVS and Two Bedroom Suites are accessible by stairs only.

Meeting Room

The Webster Room seats up to 50 people class room style or 25 board room. For more information email events@theislandhouse.com | 800.399.0403

Packing for your trip

When packing your luggage, keep in mind that it too is traveling, to prevent items from falling out, use bags with zipper or latch closures.  Plan to hand-carry electronics, chargers, medications, medical equipment, car keys, anything fragile, valuable or irreplaceable.  If you have forgotten something our gift shop does have often forgotten items for purchase. In addition to your usual articles, we recommend you bring the following items:

  • A backpack with room for souvenirs, especially Ryba’s Mackinac Island Fudge
  • Sunglasses
  • Camera
  • A jacket or sweater as temperatures vary throughout the day
  • A raincoat and umbrella (just in case)
  • Sunscreen
  • Comfortable walking shoes
  • Swimsuit (for our indoor heated pool & hot tub)
  • Your sense of adventure

Leave your stress, cares and worries in the bottom drawer of your dresser at home. You won’t need those here. They will be right where you left them upon your return.

Pet-Free

Island House Hotel charges a $250 room cleaning fee is charged to any room with animals.

Quiet Time and Amenity Closures

Our hotel is host to a number of events throughout the season. Some events have music in public areas. The hotel quiet time is 11 p.m. Occasionally dining facilities and veranda close for private events. If you are planning to dine at the 1852 Grill Room, we highly recommend making reservations prior to your arrival.

Smoke-Free

Under Michigan law and to protect our historic property, we are a smoke-free hotel. Smoking inside Island House Hotel will result in a fine.