Answers to Frequently Asked Questions
Stay Safe Initiative
We look forward to carefully and comfortably welcoming you to our historic hotel. Whether you are traveling now or in the future, we promise you that safety for all guests and employees of Island House Hotel is our highest priority. Please know that we are working closely with our local health authorities to ensure your wellbeing. In addition to our standard cleaning practices, we have enhanced our precautionary efforts across all of our businesses including:
- Employee Training on Covid-19 protocols, prevention, and procedures
- Hand sanitizing stations will be provided for guests and employees throughout the property
- reduced touchpoints at guest check-in and check-out
- reduction of non-essential materials inside guest rooms
- Any items that guests will come in contact with will be sanitized before distribution
- Hospital-grade disinfectants will be used for advanced and frequent cleaning of public areas and guest rooms
- All staff members will be required to wear protective face gear at all times inside the hotel
- Employees complete a health screening prior to beginning each shift
Thank you for helping us to prevent the spread of viruses by:
- Wearing a mask inside the hotel whenever you are outside of your room
- Keeping elevator trips to one couple or family
- Following the CDC protection recommendations
- If you are feeling ill, kindly contacting the front desk staff as soon as possible
We will continue to update our cleaning and safety protocols as recommended by local, state, and federal government agencies. For the additional information, we encourage you to visit the following websites: Centers for Disease Control | World Health Organization | Mackinac Island Travel Advisories
Given the unique circumstances, we have adjusted our 2020 booking policies to deliver flexible reservation options and provide additional peace of mind when booking your stay. Reservations may be modified, rescheduled, or canceled up to 72 hours prior to your scheduled arrival without penalty.
Island House Hotel features 94 guest rooms and suites varying in size, view, and amenities. Rates vary by season, weekdays vs. weekends, date of arrival, length of stay, by the view, number of people in the room, and by room type. Please visit Rooms & Rates for additional details.
We know that earning 906 Rewards is a meaningful way we show appreciation. Earned rewards continue to be valid without expiration. During the 2020 season, you will continue to receive 10% in bonuses for dining and 5% in rewards for lodging at all 906 Rewards Club locations.
Reservations can be made at any time year-round online. If you would like to make your reservation over the telephone, please call 906-847-3347.
Reservationists are not able to hold rooms without a deposit. The reservation deposit for a one-night stay is the total of the stay: stays two or more nights require a two-night deposit. Rates are subject to 6% Michigan sales tax, 3% Mackinac Island assessment, and 8% hotel levy. Kids under age 6 stay free. When rescheduling or making a new reservation, your booking will be subject to current pricing, which may be different than previously confirmed rates. We reserve the right to cancel or refuse any reservation based on incorrect pricing or availability information. Cancellations made less than 72-hours before scheduled arrival, and no-shows will forfeit the full deposit.
If you need to adjust an existing reservation made either by website or telephone directly with the Island House Hotel, please call 906-847-3347. For reservations that have been made through a third-party travel site, please contact them directly for assistance.
A motorized wheelchair lift is located to the right of the main hotel entrance. The hotel elevator services floors one through three. Given our historic nature, access to many rooms requires stairs. If you need a room with no stairs it is imperative that it is noted on your reservation prior to your arrival. Room types Traditional Fourth Floor Queen, One-Bedroom View Suite, Traditional Two Queens, and Two Bedroom Suites are accessible by stairs only.
Bicycle parking is available in the front and back of the hotel. We do not allow bicycles to be stored inside the hotel.
Island House Bike Shop is located curbside in front of Island House Hotel. Our friendly staff will help you choose from a wide range of bicycle options, ranging from single speed cruisers to tandems for two. The entire family can explore the ample outdoor beauty Mackinac Island has to offer! Please visit Island House Bike Shop for additional information about our onsite bicycle rentals.
Bringing Your Own Bikes
You can bring your own bicycles to Mackinac Island. You must purchase a bicycle license at the ferry dock on the mainland which includes transportation.
For the most current regulations regarding E-Bikes (electric bikes) click here
Bicycle Safety, Rules & Maps
Click here to learn more about safety, rules, and maps for your Mackinac Island adventure.
Check-In is available after 4:00 p.m. Upon arrival at the hotel, please present your luggage claim stubs that you received at the ferry dock to the desk clerk at check-in. A porter will deliver your luggage to your room. For those arriving on Mackinac Island early, your luggage is securely stored until you have checked into your room. For those requesting check-in before 4:00 p.m., please have it noted on your reservation prior to your arrival. We will make every attempt to have your room available at the requested time however due to reasons beyond our control we cannot guarantee special requests.
In keeping with best practices, when our staff delivers your luggage, they will set your items in the hallway outside your door. If you would like your luggage brought into your room, we ask that you wait until your luggage arrives so that we can pass it off to you directly. If you choose to wait, we thank you for your patience during peak check-in time.
Many packages and specials are offered throughout the year. Earn spend-like-cash rewards through the 906 Mackinac Island Rewards Club for lodging, dining, cocktails, bicycle rentals, and fudge. Opt-in to receive our emails when you sign up for 906 Mackinac Island Rewards Club to be the first to know about our events and specials.
Add discounted ferry tickets and meals to your reservation at any time before your arrival.
The hotel elevator services floors one through three. If you need a room with no stairs it is imperative that it is noted on your reservation prior to your arrival. Room types Traditional Fourth Floor Queen, One Bed View Suite, Traditional Two Queen, and Two Bedroom Suites are accessible by stairs only.
Mackinac Island is located between the upper and lower peninsulas of Michigan.
It’s a good idea to check the ferry departure times online before you leave home. Plan to arrive at the ferry dock no less than 30 minutes before your desired scheduled ferry departure. Ferry departure times vary throughout the season, becoming more frequent during the peak of the summer season in July & August. You may choose to leave from the Lower Peninsula at the Mackinaw City dock or St. Ignace in Michigan’s Upper Peninsula. Mackinaw City offers more frequent and later departure times. St. Ignace is less congested and generally has open parking. Departures from Star Line dock will land at the closest dock to Island House Hotel.
Discounted ferry tickets can be added to your reservation up to 24 hours before your arrival. Upon arriving at the ferry dock, look for overnight parking services. If you purchased discount tickets from the Island House Hotel, you will claim your tickets at any Star Line ticket window on your scheduled day of arrival under the name on your reservation. You will also make overnight parking arrangements and purchase bike transportation tickets at this time.
Luggage: You may choose to have any luggage that you wish to be transported to Island House Hotel tagged and loaded onto the ferry for you. The ferry service provides complimentary baggage handling to and from the mainland. All checked items must be zipped or sealed. Multiple services will be transporting your luggage; for this reason, Island House Hotel cannot assume responsibility for lost, stolen, or damaged luggage or its contents. Plan to hand-carry electronics, chargers, medications, medical equipment, car keys, anything fragile, valuable, or irreplaceable. Double-check that you have received your luggage tag stubs before leaving your luggage. Verify that you receive a baggage claim tag for each piece of luggage that you are sending as you will need to present these tags to claim your bags.
Once you arrive on Mackinac Island, an Island House Hotel porter will take your luggage and direct you to the hotel. Luggage transfer times to the hotel vary; if you need something right away, you should transport it along with anything you consider fragile, valuable, or irreplaceable.
Guest transportation to and from the hotel is not included in your nightly rate. You may walk, bike, or take a horse-drawn taxi to the hotel. Taxi reservations are required 30-60 minutes in advance by calling 906-847-3323. Mackinac Island Taxi
Island House Hotel is located directly across from the marina. You will see our stately hotel to the right as the ferry circles the lighthouse and enters the bay.
Upon arrival at the hotel, please present your luggage claim stubs that you received at the ferry dock to the desk clerk at check-in.
Gifts for Special Occasions
If you are looking to add a special touch to your room or leave a gift for a friend we have a selection of special touches for you to add. Choose from champagne chilled on ice, chocolate covered strawberries, personalized cakes, or Ryba’s Mackinac Island Fudge. Email or call to add that special touch to your Mackinac Island getaway.
Gift cards can be purchased in any denomination. Give the gift of Mackinac Island with one card good at any of these Mackinac Island locations: 1852 Grill Room, Ice House BBQ & Bar, Island House Bike Rentals, Island House Hotel, Mary’s Bistro Draught House, Pancake House, Ryba’s Fudge Shops, Seabiscuit Cafe, and Starbucks.
Groups, Special Events, Conferences, Reunions
Packing for your trip
When packing your luggage, keep in mind that it too is traveling, to prevent items from falling out, use bags with zipper or latch closures. Plan to hand-carry electronics, chargers, medications, medical equipment, car keys, anything fragile, valuable or irreplaceable. If you have forgotten something our gift shop does have often forgotten items for purchase. In addition to your usual articles, we recommend you bring the following items:
- A backpack with room for souvenirs, especially Ryba’s Mackinac Island Fudge
- A jacket or sweater as temperatures vary throughout the day
- A raincoat and umbrella (just in case)
- Comfortable walking shoes
- Swimsuit (for our indoor heated pool & hot tub)
- Your sense of adventure
Leave your stress, cares and worries in the bottom drawer of your dresser at home. You won’t need those here. They will be right where you left them upon your return.
Island House Hotel charges a $250 room cleaning fee to any room with animals.
Quiet Time and Amenity Closures
Our hotel is host to a number of events throughout the season. Some events have music in public areas. The hotel quiet time is 11 p.m. Occasionally dining facilities and veranda close for private events. If you are planning to dine at the 1852 Grill Room, we highly recommend making reservations prior to your arrival.
Under Michigan law and to protect our historic property, we are a smoke-free hotel. Smoking inside the Island House Hotel will result in a $250 cleaning charge.